• In stock orders ship within 24 hours.
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• Your order may be shipped Overnight for an additional cost. Non-stocked parts will be shipped as soon as they become available.
• Oversized shipments will have additional charges; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• We do not ship internationally.
• We do not ship to third party freight/package forwarding companies.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.

• A copy of the invoice will need to be included with the return.
• There is a 10% restocking fee charged against all returned parts.
• Parts must be resaleable and in the original packaging.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Tools are not returnable.
• Electrical parts are not returnable.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return requests, including cores, and exchanges need to be within 30 days of receipt.
• Core returns for remanufactured parts must be in the same Mercedes Benz box which the reman part was packed. Cores that are physically damaged are not eligible for refund. The responsibility to ship the core back to ShopMBparts.com is that of the customer and must be drained thoughoroly of any fluids before shipment.
• If you feel a part shipped is incorrect, and a VIN was not supplied with your order, the restocking fee will apply.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer we do not accept returns.